Privacy Policy

Introduction

tk112 is committed to protecting the privacy and security of all players who use our online gaming platform. This Privacy Policy explains how we collect, process, store, and safeguard your personal information when you access and use the tk112 website, its games, and related services.

By registering an account, making a deposit, or using any feature on tk112, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We encourage all users to read this document carefully before continuing to use our platform.

This policy applies to all visitors, registered members, and users located in Bangladesh and worldwide, including those from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. tk112 serves players who are 21 years of age or older only.

Information We Collect

In order to provide you with a safe, personalised, and compliant gaming experience, tk112 collects several categories of personal and technical data. The information we gather includes, but is not limited to:

• Personal identification details: full name, date of birth, nationality, and government-issued ID number for KYC verification purposes.
• Contact information: email address, phone number, and residential address including city and postal code.
• Financial data: payment method details such as bKash wallet number, Nagad account reference, Rocket mobile banking number, Dutch-Bangla Bank or City Bank account identifiers, and transaction histories. We do not store full card numbers.
• Account activity data: login timestamps, game history, betting records, bonus usage, deposit and withdrawal activity, and session durations.
• Technical data: IP address, device type, operating system, browser version, screen resolution, and referring URL. This data is collected automatically when you access our platform.

We only collect information that is necessary, adequate, and relevant to the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or biometric identifiers unless explicitly required by law.

How We Use Your Information

The personal data collected by tk112 is used strictly for legitimate purposes related to the operation of our gaming platform and the protection of our users. Specifically, we use your information to:

• Verify your identity and age (21+ requirement) as part of our KYC and anti-money laundering (AML) compliance process.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels securely and accurately.
• Personalise your gaming experience by recommending relevant games such as cricket betting, live casino, slots, and crash games based on your activity.
• Send you service-related communications including account confirmations, transaction receipts, promotional offers, and responsible gaming alerts.
• Detect, investigate, and prevent fraudulent activity, unauthorised access, and potential abuse of our platform to keep all users safe.
• Comply with applicable legal obligations, regulatory requirements, and to cooperate with law enforcement or regulatory authorities when lawfully required to do so.

Data Sharing and Disclosure

tk112 does not sell, rent, or trade your personal data with third parties for commercial purposes. We may, however, share limited and necessary information with trusted service partners under strict confidentiality agreements in the following circumstances:

• Payment processors and mobile financial service operators (such as bKash, Nagad, Rocket, and Upay) to facilitate secure transaction processing.
• Identity verification and KYC service providers who assist us in confirming the age and identity of our users in compliance with responsible gaming obligations.
• Legal and regulatory authorities when we are under a lawful obligation to disclose information, for example in response to a valid court order, government investigation, or fraud prevention request.

All third parties with whom we share data are contractually obligated to handle your information in accordance with applicable data protection standards and to use it only for the specific, stated purpose for which it was shared.

Cookies and Tracking Technologies

tk112 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies on our platform:

• Essential cookies: required for core platform functionality such as login sessions, game loading, and secure payment flows. These cannot be disabled without affecting platform performance.
• Analytical cookies: help us understand user behaviour, popular games, traffic sources, and session patterns so we can improve the platform experience for Bangladesh players.
• Preference cookies: remember your platform settings such as language selection, preferred payment method, and display preferences so you do not need to re-enter them on each visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect certain features of the tk112 platform and may result in a reduced user experience.

Data Security

tk112 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, secure and encrypted data storage systems, firewalls, intrusion detection systems, and regular security audits.

While we implement robust safeguards, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your tk112 account, to enable two-factor authentication where available, and to notify us immediately at [email protected] if you suspect any unauthorised activity on your account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including meeting any legal, regulatory, tax, or accounting obligations.

When your data is no longer required, we will delete or anonymise it in a secure manner. If you close your tk112 account, we may still retain certain information for up to five years to comply with anti-money laundering regulations and resolve any disputes that may arise.

Your Rights Regarding Your Data

As a user of tk112, you have certain rights in relation to your personal data. These rights are subject to applicable legal requirements and verification of your identity. Your rights include:

• The right to access a copy of the personal data we hold about you, including a summary of how it is being used.
• The right to request correction of any inaccurate or incomplete personal data held in your account.
• The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• The right to object to or restrict processing of your personal data in certain circumstances, including for direct marketing purposes.
• The right to data portability — to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.

To exercise any of these rights, please contact our data privacy team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that identity verification may be required before we can process your request.

Third-Party Services and Links

tk112 may integrate with or reference third-party service providers including payment gateways (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and analytics services. These third parties operate under their own separate privacy policies, and tk112 is not responsible for their data handling practices.

We recommend reviewing the privacy policies of any third-party services you interact with through our platform. We do not endorse or accept responsibility for the content or privacy practices of third-party sites or services.

Children's Privacy — 21+ Only

tk112 is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from any individual under the age of 21. Our registration process includes age verification steps specifically designed to prevent minors from accessing the platform.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information from our records and suspend the associated account. If you believe a minor has gained access to our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

tk112 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or applicable regulations. When we make material changes to this policy, we will notify registered users via email or by posting a prominent notice on the platform prior to the change taking effect.

Your continued use of the tk112 platform following the posting of any updated Privacy Policy constitutes your acceptance of those changes. We recommend checking this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tk112 handles your personal data, our dedicated privacy support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You may reach our privacy team by email at [email protected]. We aim to respond to all data-related requests within 10 business days. For urgent security concerns, please mark your message as urgent in the subject line.